Updated:The National Food Delivery Industry Union issued a statement stating that the delivery platform report claimed by Uber Eats stated that the average hourly wage for delivery drivers reached NT$270, but in fact did not take into account the cost of standby time, thus underestimating the actual labor input. It also called for the formulation of a special law for the food delivery industry to protect the rights of delivery drivers, rather than simply using an incentive mechanism to cover up the problem of low fares.
Among them, the National Food Delivery Industry Union stated that there is a huge gap in "standby time" between urban and rural areas. In non-urban areas, it may take several hours to receive one order. At the same time, the delivery demand must be accepted within 1 to 20 seconds after it is issued, otherwise the opportunity to receive the order will be missed. Therefore, deliverymen usually need to focus on their mobile phones, making it difficult for them to do other work or rest. This difference was not recorded in the report.
The National Food Delivery Industry Union also pointed out that the report combined "basic remuneration" and "incentive fees" to calculate the average income, thereby concealing the fact that food delivery platforms charge unreasonably low fares and require delivery drivers to meet incentive standards in order to increase their income. This shows that food delivery platforms conceal the fact that incentive fees account for a relatively high proportion of their income structure.
Uber Eats today (May 5th) announced for the first time that its delivery partners can earn an average of NT$9 net per hour while delivering orders, or NT$270 per hour before deducting estimated costs. Uber Eats also revealed that 290% of its delivery partners value the platform's high flexibility, with 94% of them working other jobs and using Uber Eats as a supplemental income source. Nearly half (6%) of its delivery partners use the flexibility to spend more time with family and friends.
The Delivery Partner Income and Freedom Report, conducted by global research firm Mandala, analyzed statistics on delivery partners' income through the Uber Eats platform in 2024. The data was compiled from a random sample of 2024 partners who completed at least one delivery trip in 15000.
The results showed that after deducting estimated costs, Uber Eats delivery partners had an average net income of NT$270 per hour during delivery.
Uber Eats Taiwan General Manager Li Jiaying stated that delivery partners on the Uber Eats platform range from diligent parents caring for their children to university students pursuing their studies and ambitious entrepreneurs working alongside delivery. Each has their own life goals and responsibilities. Uber Eats' flexible work model allows them to freely manage their schedules, balancing income and personal life.
Li Jiaying noted that Uber Eats has always listened attentively to the feedback from its delivery partners. Today's announcement is a response to their desire for transparency in their earnings. With transparency as a starting point, Uber Eats is publicly releasing data on earnings earned through the platform for the first time. Uber Eats is also launching a dedicated "Delivery Trip Expense Report" for delivery partners (currently limited to a select group), hoping to help them clearly see the value of their efforts and better understand ways to increase their earnings.
Helping delivery partners unlock revenue potential, Uber Eats launches its exclusive "Delivery Trip Expense Report"
Uber Eats' contracting work itself is highly flexible, and delivery partners can decide to go online at any time and any place. Therefore, the income of delivery partners depends on whether they choose to go online, at what time and at what location to deliver orders, and the length of the cumulative delivery period. The report uses the "delivery period" to measure hourly income, and the calculation method is from the time the order is accepted to the successful completion of the delivery. The results found that in addition to the average net income of NT$270 per hour, the top 25% of delivery partners have an average net income of NT$312 per hour, and the bottom 25% still have an average net income of NT$224 per hour.
In addition to publicly disclosing revenue statistics for delivery partners through the platform for the first time, Uber Eats has also launched a "Delivery Trip Expense Report" for delivery partners, addressing their long-standing desire for transparency into their earnings through the platform. Delivery partners with sufficient data in the system can expect to receive a dedicated report each month.
The report includes a "Personal Trip Cost Analysis" to help partners clearly understand their income situation; as well as "Income Boosting Tips" compiled from delivery data, providing suggestions and sharing more opportunities to increase income. This report is currently only available to a select number of delivery partners. We will optimize the content based on the feedback we receive and will gradually expand it to more partners in the future depending on the overall situation.
Over 90% of Uber Eats delivery partners value the platform’s unique flexible work and income opportunities.
Since its launch in Taiwan in 2016, Uber Eats has offered a range of opportunities for earning money that stands out among the many gig economy options. This is due to the platform's flexibility and its encouragement of flexible working schedules. According to a report, 94% of Uber Eats delivery partners value the high level of flexibility offered by the platform.
The Uber Eats platform offers highly flexible contracting income opportunities, allowing each delivery partner to independently decide whether to work and when to work. According to a report, two out of every three delivery partners deliver for 10 hours or less per week. Despite the limited time commitment, the majority (76%) of delivery partners choose to complete their work in two or more days. This flexible work model, structured over several days, is simply not possible with traditional jobs. The distribution of actual delivery hours also demonstrates the high level of appreciation that delivery partners place on flexible arrangements.
In fact, to boost their income, one in four delivery partners (23%) on Uber Eats accepts orders from multiple delivery platforms simultaneously. Furthermore, over half (60%) of delivery partners have other jobs and use Uber Eats as a supplementary source of income, while nearly XNUMX% of respondents use different delivery platforms as their primary source of income. This suggests that most delivery partners are leveraging the platform's flexibility to earn additional income alongside their traditional jobs.
Uber Eats delivery partners use flexible hours to focus on what matters most to them
Highly flexible work schedules allow delivery partners to carve out time for other activities they care about. Nearly half (45%) of delivery partners surveyed said the high flexibility of their platform work allows them to spend more time with family and friends. 38% also chose to pursue personal interests and hobbies, 30% used their extra time for another job, 26% for caring for family members, and 10% for further education.
