Bloomberg NewsIt is said that Meta plans to establish a customer service department to solve problems encountered by various users in using the service.
Previously, Meta had planned to implement a live chat online customer service system to address common user issues, including how to use new features and resolving account freezes. For English-speaking regions, Meta also offered a live customer service system to provide more direct communication and help resolve user issues.
The rumored plan to establish a customer service department shows that Meta hopes to help solve problems that users may face through a dedicated team.
However, considering that Meta's services such as Facebook, Instagram, and WhatsApp have accumulated a very large number of users, it would probably cost a lot of money to provide assistance resources through the customer service system. Therefore, Meta may still rely on online automated systems to solve user problems in most cases. Only for specific and more difficult problems will real customer service provide assistance. At the same time, real people can also help deal with situations where the system mistakenly determines violations.
