In view of the recent car accident involving a delivery worker, foodpanda not only heldDelivery driver safety driving field training course, and emphasized that it will create a safer service environment.
At today's (8/11) event, foodpanda announced the launch of the 360-degree peace of mind plan for delivery partners. In addition to collaborating with Cathay Century General Insurance to provide delivery partners with full-time insurance, it also cooperates with more than 5000 authorized stores across Taiwan, allowing delivery partners to replenish water and physical energy through cooperating restaurants and convenience stores, or use cooperating motorcycle repair shops and 3C mobile phones to further improve the "money-making tools" invested in delivery services.
According to foodpanda's Operations Director Yu Yuexun, the 360-degree safety plan for delivery partners will cover the safety of delivery partners before, during, and after delivery, and will even provide comprehensive care after traffic accidents. It is expected that this will create a more complete delivery service environment.
According to data released by foodpanda, the company currently has over 80 delivery partners in Taiwan, nearly 20% of whom are men. However, the number of female delivery partners has increased significantly by 20% compared to last year. Among delivery partners, the majority are aged 39-3.5, and they spend an average of XNUMX hours online delivering food daily.
Since delivery partners usually spend more time on the road than the average person, foodpanda has announced a partnership with Cathay Century Insurance to provide full-time insurance for delivery partners. This includes increasing coverage for disability or death due to accidental injuries to a maximum of NT$200 million, as well as an out-of-pocket accidental injury medical insurance program with a maximum payout of NT$3. The insurance premium will be paid by foodpanda, giving delivery partners greater security in their services.
In addition, foodpanda also announced that it will cooperate with more than 5000 authorized stores across Taiwan, allowing delivery partners to replenish water or energy through cooperating restaurants and convenience stores. In addition, they can also ensure that the motorcycles and mobile phones used for delivery services are in normal operation through cooperating motorcycle repair shops and 3C mobile phone stores.
In the exclusive community activities for delivery partners, foodpanda also stated that it enhances interaction between delivery partners through activities such as the Qixi Festival party, basketball league, and mountain and beach cleaning, while also using delivery services to participate in charity activities.
Regarding the quality of their delivery service, foodpanda emphasizes establishing clear delivery service guidelines and strictly prohibiting unfair trading practices. If a delivery partner engages in such practices, they will evaluate whether to maintain the existing partnership. Regarding food safety, they currently use special sealing stickers to ensure the consistency of delivered food and the safety of the food.
