To address the dual challenges faced by Taiwanese SMEs, including labor shortages and difficulty in securing orders, Alibaba.com announced earlier (December 2nd) the official launch of its first fully automated AI virtual robot service in Taiwan, "OKKI AiReach." Furthermore, Alibaba.com has further increased its investment by launching a NT$50 million subsidy program for the AI transformation of Taiwanese SMEs, supporting 100 SMEs in adopting AI tools, with a maximum subsidy of NT$500,000 per company.
OKKI AiReach: 24/7 fully automated customer acquisition, and it can also revitalize existing customers.
Alibaba.com emphasizes that OKKI AiReach is not just an auxiliary tool, but more like an "AI virtual employee" with autonomous decision-making and execution capabilities. Once the basic settings are completed, it can work 24/7, 365 days a year.
Its three core advantages include:
• Automated intelligent communication:It can automatically generate and optimize the content of outreach emails based on the background of the target customer, significantly improving the response rate.
• Generate a supply chain map:By using AI to analyze global market and supply chain connections, it can automatically identify "hidden new customers" that businesses may not be aware of.
• Activate old customer assets:It can intelligently identify potential high-value customers in the database, proactively suggest and initiate a process to reconnect with them, and awaken dormant business opportunities.
AI-powered Foreign Trade Golden Triangle: Platform, Customer Acquisition, and CRM – A One-Stop Solution
Liao Yi-chi, General Manager of Alibaba.com Taiwan, stated that Taiwanese companies possess a high-quality, cost-effective manufacturing advantage, but are often limited by labor and cost constraints, making them difficult to gain global recognition. Therefore, Alibaba.com has proposed the "AI Foreign Trade Golden Triangle" strategy, integrating:
• Alibaba.com platform: The world's largest B2B traffic portal, reaching nearly 5000 million buyers.
• OKKI AiReach:A proactive, fully automated customer acquisition AI.
• OKKI CRM:AI-powered intelligent customer management system optimizes follow-up and conversion rates.
Chun-Hsien Chao, CEO of Cheng-Chieh Corporation, shared his practical experience, pointing out that after implementing the system, more than 300 potential global buyers were automatically screened within just two weeks, significantly improving their business development efficiency.
NT$5000 million subsidy program: including opening fees and 3D VR Showroom
To lower the barriers to entry, Alibaba.com launched a subsidy program this month, which will provide substantial subsidies for opening stores, free 3D VR Showroom, product listing services, advertising subsidies, and one-on-one advisory support to help Taiwanese SMEs break through the challenges of labor shortages and a cooling foreign trade environment by using AI tools.
