If 2024 was the "chat year" of generative AI, then in 2026 we will officially usher in the "Agentic Era" where AI begins to take action.
Salesforce has released its "AI Future Trends Prediction" for 2026, pointing out that this year will be a key year for the full implementation of "Agentic Enterprise".
At the same time, Salesforce also announced a major milestone in Taiwan: it officially changed its name to "Salesforce Taiwan Ltd." and opened a new office in Taipei 101, demonstrating its determination to deepen its presence in the Taiwan market.
Trend 1: Is AI about to take the blame? Multi-agent collaboration is becoming the mainstream.
Salesforce believes that in the future, AI will no longer be just a passive "tool" that receives instructions, but will instead become an "orchestrated digital workforce".
In simple terms, an enterprise will have a "commander agent" who is responsible for issuing orders to other specialized AI agents (such as AI agents that are responsible for writing programs or running tests), and everyone will work together.
Most importantly, AI will begin to be "accountable for results." They will develop organizational awareness and proactively seek resources to achieve business goals (such as improving performance or fixing bugs), while the role of humans will transform into that of "higher-level supervisors," responsible for setting ethical boundaries and monitoring performance.
Trend Two: AI Agents as Your Brand Ambassadors
In the future, consumers' impression of a brand may not depend on how beautiful your logo design is, but on how smart your AI customer service is.
Salesforce predicts that AI agents with "relational intelligence" will become the strongest competitive advantage for businesses. These AIs can deeply integrate CRM (Customer Relationship Management) data to provide truly personalized services that "understand you," rather than simply replying to generic messages like robots.
Trend 3: Cybersecurity defenses are becoming "self-healing," with AI detecting vulnerabilities faster than humans.
Faced with increasingly complex cyberattacks, traditional firewalls are no longer sufficient. Future cybersecurity defenses will evolve into an immune system with "self-healing" capabilities. Autonomous AI security agents will be able to monitor business processes around the clock, and upon detecting anomalies (such as a surge in data traffic), they can automatically isolate and patch vulnerabilities within milliseconds, blocking attacks immediately without having to wake up cybersecurity engineers in the middle of the night.
Analysis of viewpoints
Salesforce's "Agency Enterprise" concept precisely points out the next pain point for enterprises adopting AI: how to make AI truly generate value?
For the past two years, everyone has been playing with ChatGPT, but most of it has remained at the level of "assisting in creation" or "finding information." But what enterprises really need is AI that can "get things done." Salesforce, through the integration of its Agentforce platform with Slack, is trying to solve this "last mile" problem—enabling AI to not only talk, but also directly operate CRM, send emails, and even dispatch other AI to complete complex tasks.
The renaming of the Taiwan branch and its location in Taipei 101 send a strong signal: Salesforce is optimistic about the strong demand from Taiwanese companies (especially in the manufacturing and financial sectors) for digital transformation. As the application threshold for AI agents decreases, this arms race over the "digital workforce" is only just beginning in Taiwan.
